Job Description
Customer Service / Sales Support Representative
Louisburg, NC | $18–$20/hr | Full-Time, Monday–Friday
We’re looking for a reliable and detail-oriented Customer Service/Sales Support Representative to join our team at a growing manufacturing plant in Louisburg, NC.
In this role, you’ll be the go-to person for our business-to-business customers—handling product inquiries, tracking orders, resolving issues, and ensuring everything runs smoothly from start to finish. This position does not involve sales, but requires strong communication skills, accuracy, and the ability to handle fast-paced, sometimes high-pressure situations with professionalism.
What You’ll Do
Provide daily customer and product support to B2B clients
Track and monitor orders to ensure timely delivery
Communicate with internal teams to resolve issues quickly
Handle product-related questions and troubleshoot customer concerns
Manage documentation and maintain accurate records
What We’re Looking For
Previous customer service or sales support experience (manufacturing/industrial experience a plus)
Strong organizational skills and attention to detail
Ability to stay calm and professional under pressure
Proficiency with basic computer systems (ERP experience is a plus)
Excellent written and verbal communication skills
Perks
Competitive pay: $18–$20/hr
Full-time schedule, Monday–Friday, regular business hours
Friendly, supportive work environment
Opportunities to learn and grow within the company
INDWak
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